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Client Charter
 
  Our Roles
  • To support Government agencies to create and manage their records
  • To appraise the most valuable records created by government agencies as part of the national archival holdings
  • To store, register and preserve the national archival holdings
  • To facilitate archival holdings that are over 25 years old accessible to the general public
  •  
    RESEARCH AND CUSTOMER SERVICE UNIT  
    No.
    Matters
    Respond Time
    1.       
    Request for manual finding aids
    10 minutes
    2.       
    Request for access on conventional archives
    30 minutes
    3.       
    Request for reproduction copies on conventional archives
    30 minutes
    4.       
    Request for reproduction copies on audio-visual archives (including photos)
    3 working days
    5.       
    Request for briefing on the roles and function of the National Archives
    3 working days
     
     
    RECORD CENTRE UNIT  
    No.
    Matters
    Respond Time
    1.       
    Request for advise on records management
    3 working days
    2.       
    Request for destroying of records
    3 working days
    3.       
    Request for record appraisal
    7 working days
    4.       
    Request for record transfer
    7 working days
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